Terms of Service

1. Humans and humanoids; anthropomorphic characters.

2. Feral characters; any species of animal.

3. Aliens, monsters, and any other creature.

4. Mechanical, robotic, sci-fi.

5. Armor, weapons, medieval, D&D, WoW, RPG, etc. type characters.

6. ‌Original characters, fan-made characters and characters from games, movies, books, etc.

7. Couples, romantic, and intimate scenes.

8. Characters of any visual age (infant to elder).

9. Moderate amounts of violence and gore.

1. Real people.

2. Sexually implicit or pornographic content.

3. Heavy gore or vividly detailed wounds.

4. Explicit content of underage characters, including drugs, alcohol, violence and sex.

5. Incestuous relationships of any kind.

6. Political content.*

7. Sacrilegious content.***

*Patriotic themes are acceptable, but Zandooy will not depict any political organizations, groups or movements.
‌** Zandooy will agree to depict various religious items/themes, such as hijabs or rosaries, but will not depict any form of witchcraft (exception: fantasy) or satanic material.

1. Zandooy has a right to refuse the commission for whatever reason, with or without explanation.

2. The Client has a right to cancel the commission for whatever reason, with or without explanation, prior to the payment transaction.

3. Zandooy retains full rights to upload, post or otherwise use commissions on any platform for display or portfolio purposes.

4. Zandooy will work with deadlines and rush orders only with a minimum of 3 days to complete the piece*; rush orders will cost more than normal orders, not including added costs if the Client wants faster shipping on the physical print; modifications and edits will also cost more than usual.

5. Zandooy does not work on a “first come, first served” basis. Smaller commissions, commissions that do not take much time, will be worked on in between larger commissions, commissions requiring more time.

6. The Client may contact Zandooy at any time to ask for a progress check on the commission but is not permitted to rush or pester Zandooy to get it done faster.

‌‌* If a deadline is missed, compensation may be discussed on a case-by-case basis.

1. The Client may make minor edits to the completed commission (i.e, cropping, rotating, adding text, borders, changing brightness, contrast, hue, saturation, adding filters, etc.).

2. The Client may not claim the commission as his/her own work, regardless of making any edits to the image.

3. The Client may use the commission for personal and non-commercial use, but must give proper credit to Zandooy and a link to this website*

4. The Client may not use the commission for any commercial use unless discussed with Zandooy beforehand. **

5. Zandooy does not claim ownership to any of the characters portrayed in the commission. Characters belong to their respective owners and creators.

* If the commission includes characters that do not belong to the Client, additional credit to the owners or creators of said characters must be provided when using or re-uploading.
** Commissions for commercial use will be charged more than personal, non-commercial commissions. If the commission includes characters that do not belong to the Client, the Client may not use the commission for commercial use unless explicit written permission from the owners or creators of said characters has been provided.

1. All commissions will be done digitally with a printed product shipped to the address provided by the client.*

2. All commissions will be in high definition for quality printing.

3. Commissions will be posted on https://zandooy.art and associated social media after the Client has received and approved the finalized commission.**

4. Depending on the queue upon ordering, the estimated turnaround is about four (4) weeks to four (4) months.***

5. During the sketching process, up to two (2) major revisions will be performed at no additional cost. Additional fees will be required for any further major modifications.****

* Hard copies must be discussed beforehand to make sure all necessary physical items are in stock.
** The Client may choose to remain anonymous when Zandooy publicly uploads the commission.
*** If Zandooy has to take longer than four (4) months to complete the commission for whatever reason, the Client will be contacted and informed of the status of his/her commission.
‌**** Major revisions include character poses, image/scene layout, and other large changes. Additional fees are case-by-case and will depend on the overall cost, how heavy the modifications are, and the point at which they are requested. Any and all revisions after the sketching stage (i.e. during lining or coloring) will always require additional fees.

1. Pricing is negotiated before work begins.*

2. Payment is to be made after Zandooy has accepted the commission. The Client will receive an invoice allowing partial payments, and so then can pay half of the cost upfront and the remainder upon completion. Zandooy will require the Client's shipping address for delivery of a physical print.

3. The Client will receive a low-resolution, obstructed preview of the final piece until the remainder of the invoice is paid.

4. The Client may specify what form of a physical copy is desired based on the product list; if the Client would prefer something unlisted, it must be discussed before the invoice is sent to adjust for production/shipping costs.

5. Down payment must be completed within 48 hours of receiving the invoice, or the Client risks cancellation.

6. Payment is to be made in USD (United States Dollars). The Client will be expected to cover conversion fees, if applicable. This means the listed price may be more than shown if you are using a different currency, and will not be lowered because of it.

7. The Client does not need to pay extra for any of the PayPal fees, except for conversion fees between currencies.

‌* Pricing may be renegotiated after work begins due to modifications.

1. If the Client cancels his/her order BEFORE the piece has been started, the Client will receive a full refund minus PayPal fees.

2. If the Client cancels his/her order after the piece has started, the Client will receive up to a 50% refund, based on how much work has been done on the piece.

3. The Client may not be refunded in full or part if the Client is unsatisfied with the commission.**

** If the Client is unsatisfied with the commission, Zandooy is willing to discuss and make minor edits up to a maximum of two (2) times after correspondence. Any desired major revisions will be rejected or will require substantial fees per edit. The only major revisions permitted are overlooked details that were specified by the client when ordered.